Shipping Policy

Order Processing

Orders are prepared and dispatched from the Netherlands within two business days after the order is confirmed.

Orders placed on weekends or Dutch public holidays are processed on the next business day. If an unexpected delay affects the preparation of your order, we will contact you by email.

Shipping Carrier

Orders are shipped with PostNL. International deliveries may be completed by a local delivery partner after the parcel arrives in the destination country.

Shipping Destinations

We ship within the Netherlands, throughout the European Union and to selected destinations outside the EU.

Available shipping destinations are displayed at checkout. We may be unable to ship to certain countries or addresses due to carrier restrictions, customs requirements or local regulations.

Shipping Rates

Shipping rates vary depending on the destination and are calculated at checkout before payment.

The applicable shipping cost is displayed after you enter your delivery address.

Tracking

All orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow the shipment.

Tracking information may take a short time to become active after the parcel has been handed to PostNL.

Estimated Delivery Times

Delivery times vary depending on the destination and are in addition to the two-business-day processing period.

Any delivery estimate provided by PostNL or its local delivery partner is an estimate rather than a guaranteed delivery date. Deliveries may take longer during public holidays, peak periods, severe weather, customs inspections or other circumstances outside our direct control.

We remain responsible for the delivery of your order in accordance with applicable consumer law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact us as soon as possible at info@de-machambre.com. We will try to update the address if the order has not yet been dispatched, but we cannot guarantee that changes will be possible after processing has begun.

Once an order has been dispatched, the delivery address normally cannot be changed.

If a parcel is returned to us because of an incorrect or incomplete address, refusal of delivery or failure to collect it, we will contact you after receiving it. Additional shipping charges may apply if you request redelivery.

Delayed Shipments

If your parcel has passed its estimated delivery date or the tracking information has not updated for several business days, please contact us at info@de-machambre.com with your order number.

We will contact PostNL and, where necessary, open an investigation. Carrier investigations can take time, particularly for international shipments.

If an order cannot be delivered within the agreed or legally required period, your applicable rights to cancellation, replacement or refund remain unaffected.

Lost Parcels

If tracking shows that a parcel has been delivered but you cannot find it, please first:

• Confirm that the delivery address is correct

• Check with other members of your household

• Check with neighbours, reception desks and designated safe places

• Check whether the parcel was delivered to a PostNL collection point

If the parcel is still missing, contact us promptly at info@de-machambre.com.

De Ma Chambre will contact PostNL or the relevant delivery partner and investigate the shipment. If the carrier cannot provide proof of delivery or confirms that the parcel has been lost, we will arrange an appropriate replacement or refund.

Damaged Parcels

Please inspect your order upon delivery.

If the parcel or its contents arrive damaged, contact us promptly at info@de-machambre.com with:

• Your order number

• Photographs of the outer packaging

• Photographs of the shipping label

• Clear photographs of the damaged item

Please keep the item and all packaging until we have completed our assessment. We will arrange an appropriate solution in accordance with our Return, Cancellation and Refund Policy and your statutory rights.

Customs Duties and Import Taxes

Orders delivered outside the European Union may be subject to customs duties, import VAT, clearance fees or other charges imposed by the destination country.

Unless these charges are explicitly shown as included at checkout, they are not included in the product price or shipping charge and must be paid by the recipient.

De Ma Chambre does not control these charges and cannot predict their amount. Customs procedures may also cause delivery delays.

If a parcel is refused or left unclaimed because customs charges have not been paid, it may be returned to us. Once the parcel has been received, we will contact you regarding redelivery or any eligible refund. Shipping, return and customs-related costs may be deducted where legally permitted.

Contact

For shipping questions, contact:

info@de-machambre.com

Please include your order number whenever possible.